Contact information

CONTACT INFORMATION

Last updated: August 31, 2026

1. CUSTOMER SUPPORT

At Vennire UK, we aim to provide customers with helpful, efficient, and reliable support.

Whether your inquiry relates to an order, shipping, returns, refunds, or another aspect of our services, you can reach our customer support team using the contact information below.

2. CONTACT DETAILS

Email: info@vennire.com

Phone Number: +44 7537 106124

3. SUPPORT AVAILABILITY

Our customer service team is available:

  • 7 days a week, from 9am to 5pm

Typical response time: within 24 to 48 hours

We aim to review customer messages and provide a response as quickly as reasonably possible.

4. ORDER SUPPORT

When contacting us about an existing purchase, please provide the following information where possible:

  • Your order number

  • The email address used when placing the order

  • A short description of the issue or assistance required

Providing accurate order details allows our team to locate your purchase and handle your request more efficiently.

5. SHIPPING AND DELIVERY ISSUES

If you experience a problem relating to the delivery of your order, such as:

  • A delayed shipment

  • A parcel that has not arrived

  • Missing or unavailable tracking updates

Please contact our support team so we can review the available shipment information and assist you with the next steps.

Vennire UK will provide reasonable assistance to help resolve delivery-related issues and ensure eligible orders reach their intended destination.

6. RETURNS AND REFUNDS

If you would like to request a return or refund:

  • Contact our team at info@vennire.com

  • We will provide the relevant instructions and information required to proceed

Returns and refunds are handled according to our Return & Refund Policy and applicable EU and UK consumer protection requirements.

7. TECHNICAL SUPPORT

If you encounter a technical issue involving:

  • Access to our website

  • The checkout process

  • Payment or transaction errors

Please send us details of the problem so our team can review the issue and provide appropriate assistance as soon as possible.

8. BUSINESS INFORMATION

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

9. COMPLAINTS

If you are unhappy with any part of your experience with Vennire UK, we encourage you to contact us directly and explain your concern.

Our team aims to review complaints fairly and transparently and work toward an appropriate resolution wherever possible.

10. RESPONSE COMMITMENT

Our customer support standards are focused on:

  • Responding to customer inquiries within 24 to 48 hours

  • Providing clear, practical, and relevant assistance

  • Addressing customer concerns as efficiently as reasonably possible

Delivering dependable customer service remains an important priority for Vennire UK.