Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

1. SHIPPING DESTINATIONS

Vennire UK currently ships orders to customers located in:

  • Countries within the European Union (EU)

  • The United Kingdom (UK)

If your country or destination is unavailable during checkout, we are currently unable to offer delivery to that location.

2. ORDER PROCESSING TIME

Orders are typically reviewed, prepared, and processed within:

1 to 3 business days

The preparation of an order may involve:

  • Order details and payment verification

  • Product inspection and quality checks

  • Packaging and preparation for shipment

Orders are normally processed Monday through Friday, excluding applicable public holidays.

Orders placed after 5:00 PM local warehouse time will generally begin processing on the next available business day.

3. SHIPPING TIMES

Following dispatch, the estimated shipping periods are:

  • European Union (EU): 5 to 10 business days

  • United Kingdom (UK): 5 to 9 business days

These estimates begin once the order has been dispatched.

4. TOTAL DELIVERY TIMEFRAME

The expected overall timeframe from order processing through delivery is approximately:

6 to 13 business days

This period combines the estimated processing and shipping times.

Delivery dates are estimates and may vary depending on the destination, carrier, and circumstances affecting transportation.

5. SHIPPING COSTS

Any applicable delivery charges will:

  • Be calculated and displayed before you complete checkout, or

  • Be waived when an applicable free shipping promotion or offer is available

Vennire UK does not intentionally add undisclosed shipping charges after checkout has been completed.

6. CUSTOMS, DUTIES AND TAXES

We aim to provide customers with a clear and straightforward international delivery experience.

  • Applicable VAT is handled according to relevant EU and UK requirements

  • Where possible, customs duties and applicable taxes are incorporated into the final amount charged

Any additional delivery-related costs that may apply should be communicated during checkout where required.

7. TRACKING INFORMATION

Once an order has left our processing facility:

  • Tracking information will be sent to the email address provided with your order

  • Tracking details may take approximately 1 to 3 days to appear or receive their first update

Carrier tracking systems may occasionally take additional time to display new shipment events.

8. DELIVERY RESPONSIBILITY

Vennire UK will assist customers with delivery issues until their order has been successfully delivered.

If your shipment is:

  • Lost while being transported

  • Damaged during delivery

  • Not delivered within a reasonable timeframe

After reviewing the circumstances, we may:

  • Arrange a replacement at no additional charge, or

  • Issue a full refund

9. DELIVERY DELAYS

We make reasonable efforts to ensure orders arrive within the estimated delivery periods. However, delays can occasionally occur because of:

  • Customs clearance procedures

  • Carrier or transportation delays

  • Increased order volumes or seasonal demand

  • Circumstances outside our reasonable control

If your shipment is significantly delayed, please contact our customer support team so we can review the available tracking information and assist with the issue.

10. INCORRECT ADDRESS

Customers are responsible for checking that the delivery information submitted during checkout is accurate and complete.

If you discover an error after placing your order:

  • Contact us promptly at info@vennire.com

  • We will attempt to amend the shipping information provided the order has not yet been dispatched

Vennire UK cannot accept responsibility for successful deliveries made to an incorrect address originally provided by the customer.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

When a carrier is unable to complete delivery:

  • A further delivery attempt may be made, or

  • The parcel may be held temporarily at a designated collection location

If an unclaimed or undeliverable parcel is eventually returned:

  • We may arrange reshipment, subject to an additional delivery charge where applicable, or

  • Issue an applicable refund after deducting shipping costs where appropriate

12. CONTACT

For questions, concerns, or assistance relating to shipping and delivery, please contact:

Email: info@vennire.com

Phone: +44 7537 106124

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

Our usual response time is within 24 to 48 hours.