Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: August 31, 2026

1. COMPANY INFORMATION

This website and online store are operated by Vennire UK.

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

Email: info@vennire.com

Phone Number: +44 7537 106124

Within these Terms, references to “we”, “us”, and “our” refer to Vennire UK and the operator responsible for this online store.

2. SCOPE AND APPLICABILITY

These Terms and Conditions apply to purchases made through our website by customers located within the European Union (EU) and the United Kingdom (UK).

We operate as a US-based business serving customers internationally and seek to observe applicable consumer protection requirements relevant to EU and UK customers.

3. ACCEPTANCE OF TERMS

By accessing our website, using its services, or completing an order, you confirm that:

  • You have read, understood, and accepted these Terms

  • You have the legal capacity required to enter into a binding agreement

Customers who do not agree with these Terms should not submit an order through our online store.

4. PRODUCTS

Vennire UK makes reasonable efforts to ensure customers receive:

  • Clear and accurate product information

  • Transparent and clearly displayed pricing

  • Product images and descriptions that fairly represent the goods offered

However:

  • Slight differences in product appearance or presentation may occur

  • Availability can change without advance notice

  • Products may be modified, removed, or discontinued where necessary

5. PRICING, VAT AND DUTIES

Prices may be displayed in GBP or USD, depending on the applicable market, store configuration, and customer location.

Where applicable, VAT is handled in accordance with relevant EU and UK requirements.

Any customs charges, import duties, or similar costs that may apply will either be communicated during checkout or covered by us where specifically stated.

We aim to ensure that customers are not presented with undisclosed charges after completing checkout.

6. PAYMENTS

Payments submitted through our website are securely processed using Stripe.

Vennire UK does not directly store complete customer card details.

By completing a payment, you confirm that:

  • You have permission to use the chosen payment method

  • The billing information submitted is accurate and complete

Payment transactions may also be subject to security and fraud-prevention checks.

7. ORDER CONFIRMATION

Once an order has been submitted successfully:

  • A confirmation email will be sent to the email address provided during checkout

  • Receiving an order confirmation does not necessarily represent final acceptance of the transaction

We reserve the right to reject or cancel an order where reasonably necessary, including in circumstances involving:

  • Suspected fraud or unauthorized activity

  • Payment or authorization difficulties

  • Inventory or stock discrepancies

Where payment has already been collected for an order that we subsequently cancel, an appropriate refund will be arranged.

8. ORDER PROCESSING TIMES

Orders are usually processed within:

1 to 3 business days

Order preparation may involve:

  • Reviewing and verifying order details

  • Performing product quality checks

  • Packaging and preparing the shipment for dispatch

Orders are generally processed on business days and not during weekends or applicable public holidays.

9. SHIPPING AND DELIVERY (EUROPE AND UK)

Vennire UK currently provides delivery services throughout the European Union and the United Kingdom.

Estimated shipping times after dispatch are:

  • European Union: 5 to 10 business days

  • United Kingdom: 5 to 9 business days

The estimated total period, including processing and shipping, is:

6 to 13 business days

Delivery times are estimates rather than guarantees. Delays may occasionally result from carrier operations, customs procedures, periods of increased demand, or other circumstances outside our reasonable control.

10. DELIVERY RESPONSIBILITY

We will assist customers with their orders until successful delivery has been completed.

Where an order is:

  • Lost while being transported

  • Damaged during shipment

  • Not delivered within a reasonable period

Vennire UK may, depending on the circumstances:

  • Provide a replacement without additional charge, or

  • Issue a full refund

11. RIGHT OF WITHDRAWAL (EU AND UK LAW)

Eligible customers located within the EU and UK may withdraw from a purchase within:

30 days from the date the order is delivered

For a standard return:

  • The product must remain unused and in its original condition

  • The customer should contact us at info@vennire.com

Additional return requirements and procedures are explained in our Return & Refund Policy.

12. REFUNDS

When a refund request is approved, the applicable refund will:

  • Be processed within 30 days after the relevant returned goods have been received

  • Be returned through the original payment method

Vennire UK will cover applicable return shipping expenses where the item received is:

  • Defective

  • Incorrect

  • Damaged

Returns made for other reasons remain subject to the conditions contained in our Return & Refund Policy.

13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)

We recognize applicable mandatory consumer rights and statutory protections.

Where required under applicable legislation:

  • Products must correspond with the description provided

  • Goods must satisfy applicable quality standards

  • Customers may be entitled to remedies such as repair, replacement, or refund

These Terms do not seek to remove, reduce, or otherwise restrict mandatory statutory consumer protections.

14. FRAUD PREVENTION

To help protect customers and our business, orders and transactions may be reviewed for signs of fraudulent, suspicious, or unauthorized activity.

Where reasonably required, we may:

  • Ask customers to provide additional verification

  • Temporarily delay processing while verification is completed

  • Refuse or cancel transactions considered suspicious or unauthorized

15. LIMITATION OF LIABILITY

Nothing within these Terms is intended to exclude or limit rights that cannot legally be excluded under applicable EU or UK consumer protection legislation.

To the extent permitted by applicable law:

  • Vennire UK is not responsible for indirect or consequential losses resulting from improper or unauthorized use of our website or products

  • We remain responsible for meeting our obligations relating to customer orders that we have accepted

16. INTELLECTUAL PROPERTY

Unless expressly stated otherwise, content associated with Vennire UK, including website text, branding, graphics, images, designs, and other materials, may be protected by applicable intellectual property rights.

Protected material may not be copied, reproduced, modified, distributed, or used commercially without appropriate authorization.

17. THIRD-PARTY SERVICES

Our ecommerce operations use services provided by independent third parties, including:

  • Stripe for payment processing

  • Shopify for ecommerce platform functionality

Third-party providers operate according to their own terms, privacy policies, and business practices.

Vennire UK is not responsible for independent policies or practices adopted by these external service providers.

18. MODIFICATIONS

These Terms may be amended periodically to reflect changes in our services, operational practices, legal requirements, or business procedures.

Revised Terms will become effective once the updated version is published on our website.

19. GOVERNING LAW

These Terms are subject to:

  • Applicable EU and UK consumer protection requirements where relevant

  • United States law where applicable

Any mandatory consumer protections available under the laws applicable to a customer's jurisdiction remain unaffected.

20. DISPUTE RESOLUTION

Vennire UK seeks to handle customer concerns and disputes fairly and efficiently.

If you experience a problem relating to an order, product, or our services, we encourage you to contact our customer support team so that we can review the circumstances and work toward an appropriate resolution.

Nothing in this section limits any mandatory consumer protection, dispute resolution, or legal rights available under applicable law.

21. CONTACT

For questions concerning these Terms, purchases, or our services, please contact:

Email: info@vennire.com

Phone: +44 7537 106124

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

Response time: within 24 to 48 hours.