Privacy policy

PRIVACY POLICY

Last updated: August 31, 2026

1. INTRODUCTION

This Privacy Policy explains how Vennire UK ("we", "us", or "our") collects, handles, uses, and protects personal information when customers visit our website, use our services, communicate with us, or complete a purchase.

Protecting customer privacy is important to us, and we aim to process personal information in accordance with applicable privacy and data protection legislation, including:

  • General Data Protection Regulation (GDPR)

  • UK GDPR and Data Protection Act 2018

2. DATA CONTROLLER

For matters relating to personal information and applicable data protection requirements, our contact details are:

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

Email: info@vennire.com

Phone: +44 7537 106124

3. PERSONAL DATA WE COLLECT

3.1 Information provided by you

When you make a purchase, communicate with our customer service team, or interact with our website, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

3.2 Payment Information

Payments made through our online store are securely handled by Stripe.

Vennire UK does not directly retain complete payment card details, including full card numbers.

Stripe may process certain payment-related information, including:

  • Payment method details

  • Transaction information

  • Data required for fraud detection and transaction security

3.3 Information collected automatically

Certain technical information may be collected automatically when you access or navigate our website, such as:

  • IP address

  • Browser, device, and technical information

  • Website activity, including pages visited and interactions with our services

3.4 Cookies and similar technologies

We may use cookies and comparable technologies to:

  • Enable essential website functions

  • Monitor and evaluate website performance

  • Enhance the customer browsing and shopping experience

  • Support advertising or promotional activities where the necessary consent has been obtained

4. HOW WE USE YOUR DATA

We may use and process personal information for purposes such as:

  • Managing, processing, and delivering customer purchases

  • Providing customer service and responding to inquiries

  • Handling payments and helping identify fraudulent transactions

  • Meeting applicable regulatory and legal responsibilities

  • Improving the functionality, performance, and quality of our website

  • Providing marketing communications where appropriate consent has been given

5. LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR or UK GDPR applies, personal information may be processed on the basis of:

  • Contract: when processing is required to accept, manage, and fulfil your purchase

  • Legal obligation: when information must be processed or retained to meet accounting, taxation, or other legal requirements

  • Legitimate interests: including maintaining security, preventing fraud, and improving our services

  • Consent: for activities such as certain marketing communications and non-essential cookies

6. SHARING YOUR DATA

Personal information is only shared with third parties when reasonably necessary to operate our ecommerce services, complete customer orders, or comply with applicable requirements.

These service providers may include:

  • Stripe for secure payment processing and fraud prevention

  • Shopify for ecommerce platform and store functionality

  • Shipping, fulfilment, and logistics partners responsible for processing and delivering orders

These providers may access and process relevant information where necessary to provide their services and are expected to handle such information in accordance with applicable data protection requirements.

7. INTERNATIONAL DATA TRANSFERS

Due to the international nature of our operations and service providers, personal information may be processed in countries outside the European Union or United Kingdom, including the United States.

Where legally required, appropriate mechanisms may be used to safeguard international transfers, including:

  • Standard Contractual Clauses (SCCs)

  • Data Privacy Framework mechanisms where applicable

8. DATA RETENTION

We retain personal information only for the period reasonably required to provide our services, manage our business, and comply with applicable legal obligations.

Retention periods may include:

  • Order and transaction records for approximately 6–10 years where necessary for accounting, taxation, or legal compliance

  • Customer service information for the period reasonably required to address inquiries, claims, or disputes

  • Marketing information until consent is withdrawn or continued retention is no longer necessary

9. YOUR RIGHTS (EU & UK USERS)

Where applicable under EU or UK data protection legislation, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Ask for certain processing activities to be restricted

  • Object to certain uses of your personal information

  • Request data portability where applicable

  • Withdraw previously provided consent at any time

To make a request regarding your personal information, please contact:

info@vennire.com

10. DATA SECURITY

Vennire UK uses reasonable technical and organizational measures intended to safeguard personal information from unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include:

  • SSL encryption

  • Secure third-party payment processing

  • Controlled and restricted access to customer information

Despite these safeguards, no online transmission or storage system can provide an absolute guarantee of security.

11. COOKIES POLICY

Our website may use cookies and similar technologies in accordance with applicable EU and UK privacy requirements.

Where required, visitors may:

  • Accept or decline non-essential cookies

  • Manage available cookie choices using our cookie consent tools

Cookies that are strictly necessary for the operation of our website may be used without separate consent where permitted by applicable law.

12. THIRD-PARTY LINKS

Our website may occasionally provide links to websites, platforms, or services operated independently by third parties.

Vennire UK does not control these external services and is not responsible for their privacy practices, content, security, or individual policies.

We recommend reviewing the privacy information provided by any third-party website before submitting personal information.

13. CHILDREN'S DATA

Our website and ecommerce services are not intended for individuals under the age of 18.

We do not knowingly seek to collect personal information from minors through our services.

14. CHANGES TO THIS POLICY

We may amend this Privacy Policy from time to time to reflect changes in our services, operational practices, legal requirements, or privacy procedures.

Any revised version will be published on this page and accompanied by an updated "Last updated" date.

15. CONTACT

For questions, requests, or concerns relating to privacy or personal information, please contact:

Email: info@vennire.com

Phone: +44 7537 106124

Registered Address: C. Begoñako Andra Mari, 1, 48970 Basauri, Vizcaya

16. COMPLAINTS

Customers located in the European Union or United Kingdom may have the right to lodge a complaint with the appropriate data protection authority in their jurisdiction.

We encourage you to contact Vennire UK first so that our team has an opportunity to review your concern and work toward an appropriate resolution.